5
My ride is a 2013 Toyota Prius V and I have been to MINHS Automotive twice now for non-hybrid related services (a NYS inspection and an oil change). MINHS performed a courtesy vehicle check when I first visited last October, and they performed another one today. The tech noted a progressed deterioration (which was already on the radar) on my rotors and front stabilizer end links. I had the pleasure of working with service agent Joel during both visits (who remembered my Prius which made me feel good) and he offered ways to approach the repair/replacements that would be less overwhelming (mentally/financially), while still keeping me safe on the road. No gloom, no doom, no pressure, no gimmicks. Just facts and upfront pricing printed on paper. Kudos to the amazing customer service that's provided here! The techs and service agents are professional, they keep a clean shop, showcase awesome communication skills, and manage an organized way of doing business. My Prius has a few scratches and a little rust from being an old man at 13, but there is a great deal of attention and care that has been received (next to the fancy jags and bimmers, haha), and for that I am extremely grateful. Thank you all at MINHS, for making me feel super welcome and comfortable, and for helping my little silver car feel like a King!