5
I stupidly put engine oil into the engine coolant compartment of our 2014 Audi Q5. After taking it to the Audi Brooklyn service center, where they are also very efficient, professional and do a fantastically thorough, I was landed with rather a hefty cost to remedy the situation - likely a fair one. I wanted to get another cost just for good reference and located MINHS online. I called and spoke with James, about ten minutes before closing. He dealt with my inquiry thoroughly, patiently, and gave me a fully justified cost estimate and thoroughly and booked an appointment. Once I dropped it off at their clean and professional shop, got setup in about ten minutes, again all very professional. No sense at all that you are being dealt with completely honesty. A few days later James provided a clear, in-layman's-terms diagnosis and final cost estimate, which ended up being 2/3rds of what I was quoted for the same work down the road. They not only took care of the issue, they gave the car a great clean and an inspection highlighting potential near future issues to keep in mind. I am happy with Audi Service center, but the cost is noticeably higher. I could not be happier with the service of MINHS and James and will 100% be a return customer.